FOSTERING A CULTURE OF COLLABORATION
Problem
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Improve relationships and cooperation on the plant floor
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Reduce conflict between hourly and salaried employees, and GM and UAW management
Action
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Collected and compiled employee perspectives of an "ideal" plant culture
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Identified collaboration as the key weakness in GM’s ongoing cultural change efforts
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Created a step-by-step model and process for cultural transformation
Solution
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Worked with plant leaders to develop, validate, and implement ten practical tools including a computer game to improve collaboration on the plant floor
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Wrote an award-winning book documenting a successful change-management strategy
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REBUILDING TRUST AFTER A DOWNSIZING
Problem
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Help a hospital medical group recover from a significant downsizing
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Rebuild the culture among remaining physicians, nurses, medical assistants, social workers, and clerical staff
Action
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Conducted a survey followed by focus groups to gauge attitudes and beliefs in the aftermath of the downsizing
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Learned that clinicians and business management clash over the amount of time required to care for patients
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Documented increased work load and low morale and fear among employees, among other issues
Solution
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Led a workshop to explore targeted recommendations (e.g., better work load management, participatory engagement)
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Facilitated planning of the "Caught Caring" program to recognize outstanding performance among peers, help restore damaged relationships, and refocus attention on patients